If you have any questions related to the operation of our equipment or experience errors and failures, you can contact the technical support service for help.
Only users registered in scandoc.online can submit a request. If you don't have an account yet, you can register on the server scandoc.online (you will need the ScanDoc scanner password to register).
Learn more about the account registration process
Correspondence with technical support is carried out on the website: support.quantexlab.com. The account on support.quantexlab.com and scandoc.online is the same.
If you sent a request to technical support in the ScanDoc program, it will be automatically generated on the support.quantexlab.com website in the form of a Ticket.
To avoid confusion, we ask you to create one request for one problem. Each request is assigned a number and a status. If the request is assigned the status "error", then after the correction in the news feed there will be a message that the error on the request has been fixed.
In the ScanDoc program settings, you can allow automatic sending of job reports.
In this case, the program will send internal error reports automatically.
If you have disabled automatic error reporting, you can send all the accumulated information manually by pressing the button Send logs immediately.
We value your time, so we tried to make contacting technical support as easy as possible. Tickets related to the operation of the scanner are made in the scandoc.online program during operation.
For example, during the diagnosis of the Ssang-Yong D27DT diesel engine, an undecoded DTC error appeared.
To create a new support ticket, click the "" button in the upper right corner.
A support ticket window will appear, in which you can:
After the ticket is issued, click the button Send, now your request has been sent. You can continue to work further with other systems.
You can track your tickets on the website: support.quantexlab.com. Logs will be sent as soon as the program gets internet access.
If at the moment you have an Internet connection, then the ticket will be sent immediately, if not, the ticket will be sent at the moment you connect to the Internet.
You can create a ticket on a general topic on support.quantexlab.com site.
First you need to log in, to do this, click on the "" button in the upper right corner and enter your data specified during registration in www.scandoc.online.
Next you can:
The main page shows a summary of tickets
The window is conditionally divided into work areas.
To get to the list of tickets menu, select Tickets in the left menu.
Each ticket has its own information:
|No solution||The ticket was processed, but, unfortunately, it was not possible to solve it.|
|New||Created a new ticket|
|Elaborator||During the discussion stage|
|Development||In the process of solving the problem|
|Testing||Testing a new program with fixes|
|Prepared for release||Building a new program with fixes|
|Done||Issue resolved or issue closed|
Use the search filter to quickly find the ticket you need.
The selection parameters in the filter fully correspond to the columns in the query table that were described above.
The alert icon () in the top menu will let you know if there are messages for you. The number next to it means the number of responses from technical support to your tickets.
By clicking on the link with the ticket number you can see the answer to your request.
|Delete ticket||click this button to permanently delete the ticket.
(Sometimes there is a need to revert to an old issue, so we do not recommend deleting requests.);
|Private ticket||if the checkbox is checked, then the ticket will be visible only to you and technical support;|
|Follow||tracking the ticket, if the "follow" checkbox is checked, then the message will be displayed in the feed on the main page of the Support site;|
In our example, technical support wrote a decryption of DTC P0301 and reported that the decryption would be added in the next version of the program.
What to do if an error is found in the ScanDoc program. For example, there is no interpretation of DTC P0301.
Procedure for a general question. For example, in this way you can find out about the release of a new release of the program.